Frequently Asked Questions
Answers to all your questions about vpbet
Deposits, bonuses, identity verification, or technical issues — whatever you want to know, you will find all the answers on this page in plain English.
It is perfectly normal to have questions while using vpbet. How to deposit correctly, the terms of the welcome bonus, the account verification process, and tips for using the site on mobile — everything is laid out here. Browse each section below to find what you need. If you have any further questions, our 24/7 support team is always ready to help.
How to Deposit Money
vpbet currently supports four mobile wallet methods for deposits — bKash, Nagad, Rocket, and Upay. These are the most popular and fastest payment methods in Bangladesh. Deposits through each method are generally credited to your account instantly.
Go to the Cashier page, select bKash, enter the amount, and provide your registered bKash number correctly. Then confirm the payment via the bKash app or USSD. If the deposit does not go through, take a screenshot of the bKash transaction or note the transaction ID and contact us via live chat — our team will resolve it quickly.
The minimum deposit amount at vpbet for each payment method is ৳200. There is no upper limit for larger deposits — you can deposit any amount you like. Starting with a smaller amount is fine too.
vpbet does not charge any deposit fee. However, your mobile wallet service — such as bKash or Nagad — may apply a small transaction charge according to their own terms. It is best to check the relevant wallet's terms and conditions directly for this.
Occasionally, deposits may take a little longer to appear due to network delays. Refresh the page a few minutes after completing the payment. If it still has not arrived, contact us via live chat or at [email protected] with your wallet transaction reference number or screenshot.
Bonuses & Offers
At vpbet, wagering is calculated only on the bonus amount, not on the combined total of the deposit and bonus. For example: if you deposit ৳1,000 you receive a ৳1,000 bonus — a 15× wagering requirement on that ৳1,000 bonus means you need to place a total of ৳15,000 in bets before the bonus can be withdrawn.
No. The 100% welcome bonus (up to ৳15,000) is available only once per account — at the time of the first deposit. If the same person attempts to claim the bonus by opening multiple accounts, both accounts may be cancelled.
Most slot games count toward wagering at full value. Live casino and table games may count partially or at a different rate. Sports betting is generally not counted toward wagering. Check the terms and conditions on the Cashier page or contact live chat support for the contribution rate of specific games.
Yes, you can cancel an active bonus if you wish. Keep in mind that cancelling a bonus will remove any winnings earned from the bonus funds. To request a bonus cancellation, contact our live chat — the team will act promptly.
Identity Verification (KYC)
KYC verification is typically requested before your first large withdrawal or during a security review. In some cases, a verification request may come shortly after account creation. Once verification is complete, the withdrawal process becomes smoother.
A National Identity Card (NID) is the most common document for identity verification. A passport or driving licence may also be accepted. The photo or scan submitted must be clear and undamaged, and the information must be legible.
Yes, this is important. The name on your vpbet account must exactly match the name on your mobile wallet (bKash, Nagad, Rocket, or Upay) and your identity document. If the names do not match, verification may be rejected and withdrawals may be put on hold.
Absolutely. All personal documents submitted to vpbet are stored securely using SSL encryption. They are used solely for identity verification purposes and are not shared with any third party.
First, read the reason for rejection carefully — it is usually because the image is unclear, the names do not match, or the document is expired. Correct the issue and submit a new copy. If you need help, email [email protected] or contact us via live chat.
Device & Technical Issues
vpbet is entirely browser-based, so it works on Android or iOS smartphones, tablets, and any desktop or laptop. The site runs smoothly on any up-to-date browser — Chrome, Firefox, Safari, or Edge. There is no need to install a separate app.
On Android, open vpbet.mom in Chrome, then tap the menu (three dots) and select "Add to Home screen". On iPhone, open the site in Safari, tap the share icon at the bottom, and choose "Add to Home Screen". This lets you open the site directly, just like an app.
The outcome of any bet that was confirmed before the connection was lost is saved on the server. Once your connection is restored and you log back into the site, you will see the correct balance in your account. If you notice any discrepancy, report it to live chat immediately.
First, clear your browser's cache and cookies — this resolves the issue in most cases. In Chrome, go to Settings → Privacy and Security → Clear browsing data. If the problem persists, update your browser or try a different one. It is also worth checking the connection speed of your Wi-Fi or mobile data.
Go to the vpbet Login page and use the "Forgot your password?" option. Enter your registered mobile number or email and instructions to reset your password will be sent to you. If you have any trouble, contact us directly via live chat or at [email protected].
Still have questions? We are always here
If you could not find your answer on this page, vpbet's support team is available 24 hours a day, 7 days a week to help in both Bengali and English.
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